Refund Policy
no refunds or exchanges
Due to the intimate nature and hygiene standards of our products, Stickfiguremadeit (SFM) does not accept returns or exchanges on any bikinis or swimwear. Each item is carefully inspected and packaged to ensure quality before shipment.
Exceptions - PAcking or shipping errors
We only offer refunds or replacements if there are packing or shipping errors attributed to our handling processes. These include:
- Incorrect item shipped
- Item damaged in transit (proof required)
- Item missing from the package
reporting issues
If you encounter any of the above issues, please contact us within 48 hours of receiving your order at [email protected]. Provide photographic evidence of the issue, along with your order number and the description of the problem. Our team will assess your case and, if approved, we will initiate a refund or replacement.
size assistance
If you are unsure about the correct sizes to order, please do not hesitate to reach out to us at [email protected]. Our team is available to assist you in selecting the appropriate sizes to ensure a perfect fit and enhance your satisfaction with our products.
refund process
Upon approval of a refund due to our packing or shipping errors:
- Refunds will be processed to the original method of payment within 7 to 10 business days.
- You will be notified via email once your refund has been issued.
cancellation policy
Orders can be cancelled without penalty only if they have not yet been processed for shipping. If you wish to cancel your order, please contact us immediately at [email protected]. If your order has already been shipped, we are unable to cancel it.
Contact Us
For any questions regarding our refund policy or to report an issue with your order, please contact us at [email protected].
Policy Updates
This policy is subject to change at any time, without prior notice. Please review it periodically to stay informed of any changes.